Refund policy

At Audio Cartechs, we strive to ensure customer satisfaction. If you encounter any issues with your purchase, please review our return and refund policy below:

1. Eligibility for Returns and Refunds
   We offer refunds or replacements for the following situations:

   • Damaged Products: If you receive a product that is damaged straight out of the box, you are eligible for a refund or replacement. Please contact us immediately upon receipt.
   • Product Failure: In the case of a product failure or defect (e.g., screen or computer malfunction), you are eligible for a refund or replacement, provided the damage was not caused by improper use or customer actions.

2. Conditions

   • To be eligible for a refund or replacement, the product must be in the original condition as received, with no signs of misuse or physical damage caused by the customer.
   • Returns must be requested within 10 days of delivery.

3. Return Process

   • Contact us at audiocartechs@gmail.com or 0434272896 with your order details and a description of the issue.
   • We may ask for photos of the product to verify the damage or malfunction.
   • Once approved, we will provide instructions for returning the product.

4. Refunds

   • After we receive and inspect the returned product, you will be notified of the approval or rejection of your refund.
   • Approved refunds will be processed within 7 business days and will be issued to the original method of payment.

Please note that refunds or replacements are not provided for products damaged due to customer misuse.

For any questions or concerns, feel free to contact us at audiocartechs@gmail.com or 0434272896.